FAQ

Frequently Asked Questions

What is VokPay?

VokPay is a cutting-edge fintech company that’s all about creating a smarter financial ecosystem. We offer intelligent payment solutions and financial tools tailored for today’s users. Whether it’s instant digital payments, virtual cards, automated savings, or cross-border financial services, our platform makes complex financial tasks a breeze with its intuitive and high-performance technology.

Is VokPay available on Android and iOS?

Yes, VokPay is available on both Google Play Store and Apple App Store

How do I fund my wallet?

You can fund your wallet using bank transfer to the designated account assigned to you. This account is displayed on your dashboard

How do I fund my wallet?

You can fund your wallet using bank transfer to the designated account assigned to you. This account is displayed on your dashboard

Are my transactions secure?

Absolutely. VokPay uses bank-grade end to end encryption and AI-powered fraud detection to secure every transaction. VokPay is also  PCI-DSS compliant

How long does it take to withdraw from Vokpay to my bank?

Withdrawals to Nigerian bank accounts are typically processed instantly or within a few minutes. However, processing times may vary depending on network conditions or bank availability.

Can I request a transaction statement?

Yes. You can view and download your full transaction history and monthly statements directly from your VokPay dashboard.

Is there a limit to how much I can transact daily?

Yes, transaction limits depend on your account verification level. You can increase your daily limit by completing KYC and providing additional information.

What happens if a transaction fails?

If a transaction fails, your funds are typically reversed automatically within a short period. If it takes longer than expected, you can contact our support team with the transaction details for prompt resolution.

What happens if I send money to the wrong account?

If a wrong transaction occurs, contact our support team immediately via the in-app chat or email. We will investigate and assist in recovering the funds based on the recipient’s response and transaction status.

How can I contact Vokpay customer support?

You can reach us via in-app chat, email at support@vokpaydigital.com, or by calling our hotline.